Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard domestic shipping typically takes 5–7 business days after processing. International delivery times vary by destination — please see our International Shipping Policy for estimated timeframes by region.
Do you offer free shipping?
Yes! WYNFLARE offers free shipping on all US domestic orders $39.99 and above. See our Shipping Policy for full details.
Do you ship internationally?
Yes, we ship to 15 countries worldwide including Canada, UK, France, Italy, Spain, Denmark, Switzerland, Netherlands, Sweden, Norway, Australia, New Zealand, Japan, Singapore, and UAE. International shipping rates are calculated based on order weight:
• 0–0.5 lbs: $9.99 (7–14 business days)
• 0.5–1.5 lbs: $14.99 (7–14 business days)
• 1.5–3 lbs: $19.99 (10–18 business days)
• 3 lbs+: $24.99 (14–21 business days)
For full details including customs information, please review our International Shipping Policy.
Returns & Refunds
What is your return & refund policy?
We want you to love every WYNFLARE piece. Our return and refund window is as follows:
- Within 14 days of delivery: Items may be returned for a full refund to the original payment method. Items must be unworn, unwashed, and in original condition with all tags attached.
- Days 15–30 after delivery: Items may be returned for store credit only, valid for 12 months. Items must be unworn, unwashed, and in original condition with all tags attached.
- After 30 days: We are unable to accept returns or issue store credit.
Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect — in which case WYNFLARE will cover return shipping in full. There are no restocking fees on any return.
Refunds are processed within 5–7 business days of receiving and inspecting the returned item. For complete details, please review our Refund Policy.
How do I start a return?
Contact us via our Contact page with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Are exchanges available?
We do not offer direct exchanges. If you'd like a different size or style, please return your item for a refund (within 14 days) or store credit (days 15–30), then place a new order. Please review our Refund Policy for full return terms.
What items are non-returnable?
Final sale items, swimwear, and intimates are non-returnable for hygiene reasons. This will be clearly noted on the product page.
Sizing
How do I find my size?
We recommend checking the size guide on each product page for specific measurements. When in doubt, size up for a more comfortable fit.
Do you offer plus sizes?
Yes! Many of our styles are available in plus sizes. Look for the "Plus Size" tag on product pages.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Is my payment information secure?
Absolutely. All transactions are SSL-encrypted and processed securely through Shopify Payments. WYNFLARE does not store your payment details.
Orders
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact page. Once an order has been processed or shipped, we are unable to make changes.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order directly with the carrier.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery via our Contact page with your order number and photos. We will resolve the issue promptly at no cost to you.